Here you can get answers to most of the questions you might have about our products - if you can't find your question, please contact us. Contact information is at the bottom of the page

How long do your neon signs last?

- 25,000 - 50,000 hours

How many volts are they?

- 12 volts

Do they get hot?

- No, our neon signs are built not to absorb that much heat

Can the item be returned?

- Yes, if you are not happy with the product and don't want it anyway - you can send the product back to our company address - in exactly the same condition and packaging it came in - from there we will examine it and see if it is in the same condition. If it is in the same condition and packed in exactly the same way, we will send the money back immediately.

What if the neon sign breaks?

- If your neon sign breaks, you have 2 years to exchange it, send it to our company address and we will examine them. Note that the damage must be caused by the sign itself, for example if it suddenly breaks. This does not apply if the damage is caused by you.

If you have any other questions, you are more than welcome to write to us at Kundeservice@neonlab.dk

50 cm 1 line - 5-10 cm height

75 cm 1 line - 10-20 cm height

100 cm 1 line - 15-25 cm height

125 cm 1 line - 15-30 cm height

150 cm 1 line - 20-35 cm height

200 cm 1 line - 25-40 cm height.

(2-5 cm increase per line)

NOTE

50 cm * max. 6 letters per Line *

75 cm * max. 9 letters per Line *

100 cm * max. 12 letters per Line *

150 cm * max. 18 letters per Line *

200 cm * max. 24 letters per Line *

250 cm * max. 30 letters per Line *

300 cm * max. 36 letters per Line *

All custom signs are custom-made, so unfortunately we do not accept returns (unless there is a mistake, of course). All our products have a 2-year right of complaint and warranty.

For returns, contact us at: kundeservice@neonlab.dk
Please state the order number when you send an email regarding the return.

Please note that from sending the return order until it is received and processed, it can take 6-9 working days. Refunds can take 2-3 business days depending on the bank and payment method.

All our signs come with holes for hanging with either screws or steel wires, so it rarely requires professional help to hang our signs.

The acrylic plate cannot be seen at all when the sign is switched on and up against a wall. The sign has a 1.5 meter transparent power cable (can be made longer if you contact us)

Since all our signs are made in LED neon flex, they use very little power, release almost no heat, and are very durable. The LED has a lifespan of 50,000+ hours. In addition, our signs are also significantly cheaper than traditional glass tube neon signs.

Each sign (custom made or existing design) comes standard with a dimmer function (adjust brightness up/down and on/off button) and a remote control for your sign that can be used to dim the light (or brighten it), turn it on/off for it from a distance and set the light to flash / glow in several patterns - great for controlling your sign and making it fit every situation - party, chill, moody etc.

When ordering outdoor signs, it will be sealed with silicone and end pieces so that it is waterproof.

Please note that signs of 150cm or more come in 2 parts or more as they are otherwise too fragile.

If you order a custom-made sign, you also have the option to choose whether the acrylic plate should be square or cut to the design (we also offer to make the plate completely round, please send us an inquiry / email if you have special wishes).